As a regulated financial institution, it is our responsibility to ensure the safety and security of our platform and our customers' investments or money. Therefore, we have certain obligations to verify the identity of individuals using our services. In order to fulfill this requirement, we may ask you to provide documents that confirm your identity or address.

To verify your identity, we kindly request that you provide two of the following photo ID documents:

• Passport
• Drivers Licence
• National ID Cards
• Voter's Card

Please ensure that the ID documents you submit include a clear and legible photo. If you are providing a national ID card or driver's license, we will require copies or photos of both sides of the card.

As part of our Compliance and Regulatory requirements, we may need additional information regarding the origin of your wealth (source of wealth) and the origin of the funds you have recently transferred to us (source of funds).

To update your personal information such as your name, address, email, or phone number, please contact our support team at support@prospuh.com. In order to process the changes, we kindly request that you provide us with a relevant document. For instance, if you have recently moved, we will need a new proof of address document.

To deactivate your account, please contact support@prospuh.com directly.

Finding out that your account has been closed can be a frustrating experience. Rest assured that we would never close an account without a valid reason. However, as a regulated financial institution, there are limitations on what we can disclose regarding account closures. This practice is primarily aimed at maintaining the safety of our platform and preventing individuals involved in financial crimes from accessing our services.

Here are some general reasons why we may close an account:

• Detection of suspicious activity
• Provision of false or misleading information
• Possession of multiple Prospuh accounts (please note that we only allow one account per customer)
• Strong indications that the security of an account has been compromised

For more details, please refer to our terms of use policy.

We strive to provide exceptional service and aim to address any concerns promptly. However, if you feel the need to lodge a complaint, please feel free to contact us via email at complaint@prospuh.com. Your feedback is valuable to us.

A W-8BEN, also known as a Certificate of Foreign Status, is a necessary document for purchasing US stocks. It serves as a declaration that you are not a resident of the United States and therefore not subject to US taxation.

You will encounter the W-8BEN requirement during the onboarding process while we are establishing your account.

Today, our customers have access to over 4,000 fractional and non-fractional stocks from both US and European markets.

We are just beginning our journey, and our product offering will continue to develop over time. Stay tuned to our social channels for the most up-to-date product updates and news.

Your dividends will be automatically credited to your account. You can view your pending and past payments in the Statements & History section under the accounts tab.

Prospuh has partnered with TradingView for its charting solution. An intuitive trading platform offering valuable market insights, stock screener and real-time economic calendar to track key financial events.