Help Centre
Contact us and find answers to your questions
How does Prospuh work?
What is Prospuh?
Prospuh offers a convenient and accessible global investment platform, accompanied by free educational resources. With Prospuh, you can begin investing with as little as $1, making it effortless for anyone to get started.
Who can use your service?
To use our services at present, you must meet the following criteria:
You must be 18 years of age or older.
You need to be a resident of one of the countries listed in the following link: [Country List Link].
What are your fees?
Do I have to download the app, or do you have a website?
Our trading product is available only on mobile apps today. We have plans for launching on the web which will be in the near future.
Can I use my account on both iOS and Android?
Our service is device-agnostic, allowing you to access your account on both iOS and Android devices. After downloading the app, simply enter the email address associated with your account to access it on either device.
Managing a Prospuh account
What do I need to sign up?
• Address
• Nationality
• Email Address
These details are necessary to meet regulatory requirements, as we are obligated to report trades along with the provided information. Additionally, we will need to verify your identity and/or address, so it is advisable to have relevant documents readily accessible.
Verify your identity and address
As a regulated financial institution, it is our responsibility to ensure the safety and security of our platform and our customers' investments or money. Therefore, we have certain obligations to verify the identity of individuals using our services. In order to fulfill this requirement, we may ask you to provide documents that confirm your identity or address.
To verify your identity, we kindly request that you provide two of the following photo ID documents:
• Passport
• Drivers Licence
• National ID Cards
• Voter's Card
Providing source of wealth / source of funds
Please ensure that the ID documents you submit include a clear and legible photo. If you are providing a national ID card or driver's license, we will require copies or photos of both sides of the card.
As part of our Compliance and Regulatory requirements, we may need additional information regarding the origin of your wealth (source of wealth) and the origin of the funds you have recently transferred to us (source of funds).
• Bank Statements
• Certified copies of any property sales
• Payslips
• Certified copies of company accounts
• Grant of probate and a copy of the Will in the case of inheritance
• Investment Certificates
I want to update my details
To update your personal information such as your name, address, email, or phone number, please contact our support team at support@prospuh.com. In order to process the changes, we kindly request that you provide us with a relevant document. For instance, if you have recently moved, we will need a new proof of address document.
How can I deactivate my account?
To deactivate your account, please contact support@prospuh.com directly.
Why did Prospuh close my account?
Finding out that your account has been closed can be a frustrating experience. Rest assured that we would never close an account without a valid reason. However, as a regulated financial institution, there are limitations on what we can disclose regarding account closures. This practice is primarily aimed at maintaining the safety of our platform and preventing individuals involved in financial crimes from accessing our services.
Here are some general reasons why we may close an account:
• Detection of suspicious activity
• Provision of false or misleading information
• Possession of multiple Prospuh accounts (please note that we only allow one account per customer)
• Strong indications that the security of an account has been compromised
For more details, please refer to our terms of use policy.
I want to submit a complaint
We strive to provide exceptional service and aim to address any concerns promptly. However, if you feel the need to lodge a complaint, please feel free to contact us via email at complaint@prospuh.com. Your feedback is valuable to us.
What is a W-8BEN form?
A W-8BEN, also known as a Certificate of Foreign Status, is a necessary document for purchasing US stocks. It serves as a declaration that you are not a resident of the United States and therefore not subject to US taxation.
You will encounter the W-8BEN requirement during the onboarding process while we are establishing your account.
Multi-currency accounts
How do your USD accounts work?
To trade stocks in the US and Europe, it is necessary to convert your local currency to the United States Dollar (USD). We convert the currencies for you. After the deposit, your uninvested balance will be in USD.
My deposit hasn’t arrived as yet?
Each deposit may take 1 to 3 business days to be completed. You will receive a notification as soon as your deposit is processed. If you encounter any further issues, please email us at support@prospuh.com.
How is my money protected as a customer based in the Caribbean?
All accounts are separately managed with up to $500,000 in SIPC insurance.
Trading & Investments
Which markets do you currently offer?
Today, our customers have access to over 4,000 fractional and non-fractional stocks from both US and European markets.
What's coming soon?
We are just beginning our journey, and our product offering will continue to develop over time. Stay tuned to our social channels for the most up-to-date product updates and news.
How will I receive Dividends?
Your dividends will be automatically credited to your account. You can view your pending and past payments in the Statements & History section under the accounts tab.
Download the app and start investing now
Remember, when you invest your capital is at risk
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